General questions
Email is for questions about the practice and upcoming appointments. Please leave out medical records, symptoms, photographs and other personal medical information.
hello@vitalhaus-health.comPATIENT INFORMATION
Privacy &
communication.
How to share information, ask a question and understand your privacy rights.
Choose the right place
for your message.
Information about your care
Use the secure patient portal and the instructions provided for your care. Your history, completed intake, records and clinical questions belong in the designated care channel.
Messaging is not monitored continuously. For a medical emergency, call 911 or go to the nearest emergency department.
Your communication choices.
Will I have to agree to text messages?
Text-message consent is optional. Choosing not to receive texts does not prevent you from receiving care. Review the final communication consent and contact instructions when arranging your care.
Can I send my records by email?
Please use the secure instructions provided for records and intake. If you need help finding the right channel, send a general question without including medical details.
What does this website collect?
This website has no patient intake, payment or medical-record upload forms. FAQ searches, preparation checkboxes and contact choices are not submitted to Vitalhaus. Email links open your own email application. External patient-care and shopping platforms have their own privacy terms. The hosting service may process technical logs.
Understanding your rights.
HIPAA gives patients rights concerning their health information. These include requesting access to records, asking for corrections, requesting confidential contact and asking about limits on sharing. Some requests have exceptions or conditions.
You can ask for a privacy notice and raise a concern about your information. The HHS guide explains these rights and how to contact its Office for Civil Rights about a complaint.
A question about privacy?
Ask how to reach the appropriate contact without sending personal medical information by email.